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SHIPPING & RETURNS

SHIPPING

We strive to ship out your order by the next business day!

1. Shipping within Canada
Shipping Region

All provinces

Orders under CAD $75

CAD $9.99

Canada Post delivery times

3-7 Business Days

2. Shipping Policy
  • Orders submitted before 12pm Monday to Friday will be shipped the same day.

  • Orders submitted after 12pm Monday to Friday and weekends & holidays will be shipped following business day.

  • All packages are shipped via Canada Post. You will receive a shipping confirmation email with tracking number when your order has been shipped. Please ensure the shipping and billing addresses are complete, valid, and correct.

  • We do not ship to P.O. boxes.

  • We are not responsible for lost, stolen, returned, delayed and damaged packages by the postal service.

  • If you have any questions, please reach out to us at info@gallery-thespa.com

REFUND POLICY

New, unused and unopened merchandise in its original packaging and unbroken inner/outer seal can be returned within 14 days from the date of receiving package (based on shipping provider’s date of delivery).

To start a return, please contact us at info@gallery-thespa.com. If your return is accepted, we’ll send you an email with return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If the returned items are used, seal broken or without its original packaging, refund will not be issued. Customer can choose to have the products ship back to them with additional shipping charges, otherwise we will discard the products.

Return shipping costs are paid by the customer, and the original shipping fee (if any) will not be refunded.

We are not responsible for lost, stolen, returned, delayed and damaged packages by the postal service.

Please note prices are subject to change and we cannot accommodate price adjustments on previous orders.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

All sale-priced items, purchases made using a discount code, and promotional purchases are considered final sale and are not eligible for a refund or exchange. We also cannot accept returns on gift cards.

Refunds

Product Items

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 
Service Items

We will refund the full amount if the buyer does not make an appointment for the service. If the buyer already made an appointment and cancels it 24 hours prior to the date appointed, the buyer will be refunded the full amount. If canceled within 24 hours from the date of the appointment, the buyer will get 50% of the original purchase amount. If no show, there will be no refund.

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